Terms of Use

1. Introduction

Welcome to velqorinestavia.com (the "Website"). The Website is operated by , a company registered in England and Wales under company number 16842753, whose registered office is at . Our VAT registration number is GB 492817365.

These Terms of Use govern your access to and use of the Website. By browsing, reading or otherwise using the Website, you confirm that you have read, understood and agreed to these Terms of Use in full. If you do not agree, please leave the Website immediately and do not use any of its content or services.

We may update these Terms of Use from time to time. The date shown at the top of this page reflects the most recent revision. Your continued use of the Website after any changes are published constitutes your acceptance of the revised terms.

2. Purpose of the Website

The Website exists to provide information about the interior design services offered by , to showcase our portfolio of completed projects, and to allow prospective and existing clients to contact us and submit enquiries or booking requests.

All content published on the Website is provided for general informational and promotional purposes only. Nothing on the Website constitutes a binding contract, a formal quotation or a guarantee of availability unless we have confirmed such matters to you separately in writing.

3. Permitted Use

You may use the Website only for lawful purposes and in a manner consistent with these Terms of Use. In particular, you agree that you will not:

• use the Website in any way that breaches any applicable local, national or international law or regulation;
• transmit any unsolicited or unauthorised advertising or promotional material, commonly known as spam;
• attempt to gain unauthorised access to any part of the Website, the server on which it is stored, or any server, computer or database connected to it;
• attack the Website via a denial-of-service attack or any other disruptive technical means;
• copy, reproduce, republish, scrape or otherwise extract content from the Website in bulk or for commercial purposes without our prior written consent;
• misrepresent your identity or affiliation with any person or organisation when using any contact or enquiry form on the Website;
• use the Website in a way that could damage, overburden or impair it or interfere with any other user's ability to access it.

We reserve the right to suspend or restrict access to the Website for any user who we reasonably believe has breached these conditions.

4. Intellectual Property

All content on the Website, including but not limited to text, photography, illustrations, project images, mood boards, graphic design, logos, trade marks and the overall selection and arrangement of content, is owned by or licensed to and is protected by copyright, trade mark and other intellectual property laws applicable in the United Kingdom and elsewhere.

You are permitted to view and print pages from the Website for your own personal, non-commercial reference. You must not:

• sell, sublicense or commercially exploit any content from the Website;
• modify or adapt any content without our prior written permission;
• remove, obscure or alter any copyright notice, trade mark or other proprietary marking;
• use any content from the Website in any other website or publication without our express written authorisation.

If you wish to use any content from the Website beyond the personal use permitted above, please contact us at privacy@velqorinestavia.com to request permission. All requests will be considered on a case-by-case basis.

5. Enquiries and Booking Requests

The Website allows visitors to submit enquiries and initial booking requests through our contact forms. The following terms apply to such submissions.

5.1 Nature of Submissions

Submitting an enquiry or booking request through the Website does not create a binding contract between you and . A binding agreement arises only when we have confirmed acceptance of your project or booking in a separate written communication, such as a signed project agreement or a formal confirmation email.

5.2 Accuracy of Information

You must ensure that all information you provide when submitting an enquiry is accurate, complete and up to date. Providing false or misleading information may result in us being unable to assess your requirements properly, and we accept no liability for any consequences arising from inaccurate information that you supply.

5.3 Response Times

We aim to respond to all enquiries promptly during our normal business hours. Submission of an enquiry outside business hours, or during public holidays, may result in a delayed response. We do not guarantee a response within any specific timeframe.

5.4 Quotations and Pricing

Any indicative pricing, estimates or fee ranges mentioned on the Website are provided for general guidance only and do not constitute a formal quotation. Formal quotations are provided separately, in writing, following an initial consultation and assessment of your specific project requirements.

6. Links to Third-Party Websites

The Website may contain links to third-party websites for your convenience or reference. These links do not indicate any endorsement of, or responsibility for, the content of those external sites. We have no control over the content of third-party websites and accept no liability for any loss or damage that may arise from your use of them.

You access any linked third-party website entirely at your own risk and subject to the terms and conditions of that website.

7. Limitation of Liability

7.1 Accuracy of Website Content

We take reasonable care to ensure that information on the Website is accurate and up to date. However, we do not warrant that all content is free from errors, omissions or inaccuracies. We reserve the right to amend content at any time without notice.

7.2 Availability of the Website

We endeavour to keep the Website available at all times, but we cannot guarantee uninterrupted access. The Website may be temporarily unavailable due to maintenance, technical issues or circumstances beyond our reasonable control. We accept no liability for any inconvenience or loss arising from periods of unavailability.

7.3 Exclusion of Liability

To the fullest extent permitted by applicable law, excludes all warranties, representations and conditions, whether express or implied, in relation to the Website and its content.

We shall not be liable for any indirect, incidental, special or consequential loss or damage arising from your use of, or inability to use, the Website, including any loss of data, profits or business opportunity, even if we have been advised of the possibility of such loss.

7.4 Statutory Rights

Nothing in these Terms of Use limits or excludes our liability for fraud, fraudulent misrepresentation, death or personal injury caused by our negligence, or any other liability that cannot be limited or excluded under applicable United Kingdom law. Your statutory rights as a consumer are not affected by these terms.

8. Privacy and Data Protection

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, store and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please review our Privacy Policy before submitting any personal information through the Website.

If you have any questions about how we handle your personal data, please contact us at privacy@velqorinestavia.com.

9. Governing Law

These Terms of Use and any dispute or claim arising out of or in connection with them, whether contractual or non-contractual, shall be governed by and construed in accordance with the laws of England and Wales.

You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms of Use or their subject matter or formation, subject to the provisions on dispute resolution set out in Section 10 below.

10. Dispute Resolution

We aim to resolve any concerns or complaints you may have promptly and informally. If you have a complaint arising from your use of the Website or from services you have received from us, please contact us in the first instance using the contact details provided in Section 11. We will acknowledge your complaint and endeavour to reach a fair resolution.

If we are unable to resolve a dispute informally within a reasonable period, both parties agree to consider alternative dispute resolution (ADR) before commencing formal legal proceedings. ADR is a range of processes, including mediation, that can help resolve disputes without the need for court action.

Nothing in this section prevents either party from seeking urgent injunctive or other interim relief from a court of competent jurisdiction where necessary to protect their rights.

11. Changes to These Terms

We reserve the right to amend these Terms of Use at any time by publishing a revised version on this page. The revised version will take effect from the date of publication. We encourage you to review this page periodically so that you are aware of any changes. Your continued use of the Website after the publication of revised terms constitutes your acceptance of those terms.

12. Contact Details

If you have any questions, concerns or requests in relation to these Terms of Use, please contact us using the details below: